DocAssist logging to identify issues can be enabled in the two following ways depending on the version of DocAssist that you have installed:

DocAssist 1.2.1012 and below

  • Contact DocAssist via email to obtain the Nlog.config file. It will be sent as Nlog.txt, simply rename the file to Nlog.config.
  • The Nlog.config file should be copied to the C:\Program Files\DocAssist directory (older versions of DocAssist might be located in C:\Program Files\Mosmar\DocAssist). Subsitute Program Files for Programs Files x86, depending on bit version of Windows.
  • Close Word and Reopen Word
  • Redo the activity in DocAssist that is causing the issue
  • Send the log script called DocAssist.log located in %TEMP%\Logs to DocAssist via email

DocAssist 1.2.1013 and above

Logging options are added to the Word registry instead of needing the NLog.config file in the installation directory (NLog.config file is still supported too)            

  •  In the Registry setting HKEY_CURRENT_USER\Software\DocAssist, create a DWORD value called Logging and set the value to one of the following: (0 is recommended)

0 = Trace
1 = Debug
2 = Info
3 = Warn
4 = Error
5 = Fatal
6 = Off (or delete the value)

  • Close Word and Reopen Word
  • Redo the activity in DocAssist that is causing the issue
  • Send the log script called DocAssist.log located in %TEMP%\Logs to DocAssist via email